• SECTION 6: TECHNOLOGY SUPPORT

    Phase 3 Closed. Laptop Distribution Pick-up Date/Times/Locations will be emailed to applicants. 

    Families that were unable to pick-up their laptops or apply during the first three phases of the loan program, please contact your principal to discuss laptops and connectivity.

    FYI: We follow best preventative practices as it relates to handing out anything to others, whether it's lunch meals, laptops or material packets. However, since laptops are high-touch surfaces, it is strongly recommended that you sanitize it (unplugged from its power source) as soon as possible by gently applying a disinfectant wipe such as Clorox Wipes. A 70% isopropyl alcohol wipe, gently applied, is also OK.

    What if I still do not have a computer?   
    We have completed three phases of laptop distribution. If you were unable to pick-up your laptops or apply during the first three phases of the loan program, please contact your principal to discuss laptops and connectivity immediately. They will guide you through next steps.

    How can I sanitize my laptop?
    Gently and with great care to ensure there is no damage. We follow best preventative practices as it relates to handing out anything to others, whether it's lunch meals, laptops or material packets. However, since laptops are high-touch surfaces, I strongly recommend you sanitize it (unplugged from its power source) as soon as possible by gently applying a disinfectant wipe such as Clorox Wipes. A 70% isopropyl alcohol wipe, gently applied, is also OK.

    What if my student’s loaner Chromebook isn’t working?             
    If you received a loaner Chromebook from Alvord and it is not functioning, please click here.  We will follow up with a replacement details via email or phone.

    What if I do not have Internet access?

    Do not go without Internet access. It's your connection to us and the world during this pandemic.

    In the wake of COVID-19, most major Internet service providers, including Verizon, AT&T, Comcast/Xfinity, Cox, Spectrum/Charter, Sprint and T-Mobile are providing unlimited data for 60 days to customers with metered data plans and giving 20 GB of free mobile hotspot to customers with hotspot-capable devices. If you do not have a hotspot-capable device call your provider and ask them for one. Most are providing them.

    Google is beginning the process to provide more than 100,000 Wi-Fi broadband access points across the state to help bridge the digital divide for people who need internet access during the pandemic The broadband internet is free for at least three months.

    In the event you are still unable to get connected, please let your principal know and we will work together towards other solutions. Do not go without Internet access.

    What if I have only one computer and multiple students? 
    Due to demand, we have limited the loan to one laptop per family. We reassess weekly. We aim to provide one laptop per student and are currently building the capacity to distribute and support the devices. Discuss your laptop needs with your principal immediately.

    How do I get access to the Google Classroom?   
    Web conferencing and web-based communication tools connect teachers with students and parents. Now that we are restricted to distance-learning only, technology is the most effective tool to build powerful learning communities. Google classroom and ClassDojo are among our primary web conferencing tools. 

    I don’t remember my Google account information. Who can help me? 
    If you have opened Google in the past, you may have created a unique password. You are the only one who knows this password. If you don’t remember your password, you will have to request the password to be reset. Please email your school principal to reset your password or you can submit a password reset request here.

    How can I help my student in the Google Classroom?
    Here are two very useful tools desgned specifically for parents. Here's a 4-min video on using Google Classroom and here's the companion Parents’ Guide to Google Classroom.

    How does Zoom work?
    Teachers set up a virtual class session. Then she/he emails and/or posts the Meeting link. To join the virtual classroom, students simply click on the Zoom link. It's as easy as 1-2-3.

    Who can I contact if I need assistance with my laptop or any technology issue?
    Call the Help Desk: (951) 509-5180 or email: Chromebook Support

    Who do I contact if I need assistance with my Aeries or to update my information in the Student Information System?
    Contact Quyen Nguyen, Director of Research & Evaluation. Call (951) 509-5197 or email here.

    What are the benefits to having an Aeries parent/student portal account? 
    There are many benefits. Your Aeries parent portal account can be used to update/add contact information and preference, view student grades, access report card, test scores, view missing assignments, transcript, class schedule, and other student related information. Most parents access their accounts regularly. If you need a refresher on how to create and update contact information in Aeries, visit this page.

    How do I obtain a copy of my student enrollment for tax purpose?
    You may print a copy of your student enrollment in Aeries portal. Login to Aeries parent portal account, click on “Student Info”, select “Demographics”, scroll to the bottom of the page and click on “Quick Print.”

    Why am I not receiving communication notifications and announcements?
    Usually it's because phone numbers and email addresses are not up-to-date. Use your Aeries account to keep critical contact information current. Email the Student Information System team here with your questions. 

     

    Is there a question you would like added to this section? Email it to FAQ 

     

     

     

Tech Support