• Updated 9/12/21 

    For the COVID Data Dashboard and FAQ regarding COVID protocols click here.

    Q: How do I contact the COVID-19 Help Center?
    A: Call 951 509 5014, Monday - Friday from 7:30 - 4:30. Or email 24/7 to COVIDHelp@alvordschools.org

    Q: What services does the COVID-19 Help Center provide?
    A: The Help Center supports families by answering questions related to COVID-19 school protocols. The Help Center also supports school sites by conducting the contact tracing protocol and communicating with the families of students who have had contact with a positive test case. The Help Center team is also the liaison to both our Health Services Team and the Riverside County Department of Public Health COVID-19 Response Schools Team.

    Q: Why can't students have the option of wearing a mask indoors as well as outdoors?
    A: While we recognize and acknowledge that a portion of our school population objects to the mask mandate, all of the available scientific evidence points to masks as the most effective protection available, along with vaccines. It is our intention to continue to require masks for all students and staff while indoors, until such time the CDPH and local health guidance changes.

    Note: On Wednesday, August 18, 2021, the California’s Supreme Court denied a petition from Orange County’s Board of Education in their effort to overturn the mask mandate for schools.

    Q: When would an entire school be quarantined due to an outbreak?
    A: The decision to temporarily close a school would be made in consultation with the Riverside County Department of Public Health, if it is determined that not closing poses a significant threat of substantial school or community spread.

    Q: How long may schools be quarantined?
    A: The length of closure will depend on the reason for closing. Decontamination and contact tracing may result in 3-5 days of closure. Significant absenteeism of staff and students may result in 2-4 weeks. If closing is part of a larger community mitigation strategy for local areas with substantial community spread, it could result in 4-8 weeks of closure.

    Q: Will teaching and learning continue during quarantine?
    A: Yes, students currently quarantined due to testing positive or exhibiting symptoms after exposure to a positive case have been moved to asynchronous distance learning until they are safe to return to school. In the case of an entire class or school, we will utilize both synchronous and asynchronous distance learning strategies, depending on the situation and circumstances.

    Q: Will school be fully in-person, five days a week, when the 2021-22 school year begins on August 6?
    A: Yes.

    Q: Has the CDPH released its guidance for the 2021-22 school year?
    A: Yes. On July 12, 2021. Find the guidance here.

    Q: Will students have to get their temperature taken to enter campus when school begins on August 6?
    A: No. Parents/guardians and caregivers play an important role in mitigating the spread of COVID-19. Please check your children at home each morning before going to school.

    Q: When are parents expected to keep their child home?
    A: In the last 24 hours, if your child has had any of the following symptom/s new or different from what they usually have:

    • Fever or chills
    • New loss of taste or smell
    • Cough
    • Sore throat
    • Headache
    • Muscle pain/Body aches
    • Fatigue
    • Runny nose/congestion
    • Nausea/vomiting/diarrhea
    • Red or itchy eyes
    • Shortness of breath or trouble breathing
    • Seems sick or like they are starting to get sick


    Q: What do I do if my child tests positive for COVID-19?

    A: Follow these steps before returning to school:

    • Isolate for 10 days from symptom onset or test date;
    • Fever free for 24 hours without fever reducing medication;
    • Symptoms are improving;
    • Get cleared by the Alvord Health Services Clearance Clinic team. Call (951) 509-5033 for an appointment.


    Q: What do I do if my child has symptoms but tests negative for COVID-19?

    A: Follow these steps before returning to school:

    • Fever free for 24 hours without fever reducing medication;
    • Symptoms are improving.


    Q: What will happen if my child is identified in the contact tracing process (had close contact with a confirmed COVID-19 case), and is not vaccinated, and has no symptoms?

    A: Case 1: If both parties were indoors and wearing a mask.

    The following Modified Quarantine protocol will be followed:

    • May attend school with a negative test confirmation;
    • then, twice weekly testing during 10 day modified quarantine period;
    • Refrain from extracurricular activities including sports


    A: Case 2: If one or more parties were indoors and not wearing a mask.

    • Your child will have to quarantine at home for 10 days from date of exposure;
    • Quarantine may end after day 7 if a diagnostic test was completed after day 5 from last exposure and is negative.


    Q: What will happen if my child has had close contact (within 6 feet for a total of 15 minutes or more) with a confirmed COVID case. Even though my child
     is vaccinated and has no symptoms?
    A: Your child may attend school and does not need to participate in “modified quarantine.”

    Q: Who do I contact if I have questions related to COVID, or other health concerns and health services?
    A: Please contact Alvord Health Services at (951) 509-5033.

    Q: Will masks be required for K-12 students and all adults indoors when school begins on August 6?
    A: Yes. Only indoors, at this point in time.

    Q: What if a student or staff member has a medical condition and is exempt from wearing a mask?
    A: The student or staff member must wear a non-restrictive alternative, such as a face shield with a drape on the bottom edge, as long as their condition permits it. Ask your principal for the form to be completed by a licensed medical doctor.

    Q: Are schools required to enforce the mask requirements?
    A: Yes.

    Q: Why can't families choose to wear masks when indoors instead of having to choose home-based learning?
    A: We recognize that the indoor masking mandate does not sit well with 100% of our stakeholders. And while we strongly support and celebrate everyone's right to their beliefs and perspectives, we will strictly adhere to CDPH guidelines and enforce the masking mandate.

    NOTE: School districts are held accountable for implementing and enforcing the CDPH mandate. While a school district, through the school board, has broad permissive authority under Section 35160 of the Education Code, the district and board must act in a manner which is not in conflict or inconsistent with any law. Failure to follow the directives can be enforced as a criminal offense. Furthermore, if a school district takes action to forgo CDPH requirements it may present liability issues for individual board members, as well as any applicable district staff, for willfully neglecting to obey a lawful order issued under the California Emergency Services Act. Additionally, there could also be insurance issues with likely exclusions from insurance coverage, which puts the district in a very risky and vulnerable position that could significantly impact its budget.

    Q: What if a child refuses to wear a mask indoors?
    A: Students will be offered our distance learning program. There will not be any disciplinary consequence.

    Q: Are parents allowed to know the vaccination status of school employees and teachers at the school in regards to Covid?
    A: No. An employee’s COVID-19 vaccination is confidential medical information under the ADA, which requires employers to maintain the confidentiality of employee medical information, such as documentation or other confirmation of COVID-19 vaccination.

    Q: Why can't families choose to wear masks when indoors instead of having to choose home-based learning?
    A: We recognize that the indoor masking mandate does not sit well with 100% of our stakeholders. And while we strongly support and celebrate everyone's right to their beliefs and perspectives, we will strictly adhere to CDPH guidelines and enforce the masking mandate.

    NOTE: School districts are held accountable for implementing and enforcing the CDPH mandate. While a school district, through the school board, has broad permissive authority under Section 35160 of the Education Code, the district and board must act in a manner which is not in conflict or inconsistent with any law. Failure to follow the directives can be enforced as a criminal offense. Furthermore, if a school district takes action to forgo CDPH requirements it may present liability issues for individual board members, as well as any applicable district staff, for willfully neglecting to obey a lawful order issued under the California Emergency Services Act. Additionally, there could also be insurance issues with likely exclusions from insurance coverage, which puts the district in a very risky and vulnerable position that could significantly impact its budget.

    Q: What safety measures will be in place?
    A: No less than the following safety measures will be in place:

    • face covering indoors
    • air scrubbers in every space
    • improved ventilation
    • respiratory and hand hygiene/cough etiquette taught
    • desk shields and barriers (at least until November 1 and updated guidance)
    • daily sanitization of spaces and high-frequency touch-points
    • staying home when sick and getting tested promotion
    • contact tracing in combination with quarantine and isolation
    • physical distancing, when possible and appropriate

    Q: Do students and staff have to COVID-19 test?
    A: Student and staff, vaccinated or unvaccinated, are strongly encouraged to participate in our weekly voluntary screening testing program. Home-kits are provided and administered in the privacy of the tested person's home. Positive tests are expected to be immediately reported to the school to initiate the contact tracing process. Schools will provide additional details.

    Q: Will there be sports and performing arts events?
    A: Yes. Regarding sports, we await guidelines from the California Interscholastic Federation-Southern Section (CIF-SS), the governing body for high school athletics. Regarding performing arts such as marching band, choir and theater, we will follow CDPH guidelines for events.

    Q: Will spectators be able to attend indoor events?
    A: Yes. Spectators will be required to follow all indoor face-covering and other safety measures.

    Q: Will student-athletes have to COVID-19 test?
    A: Yes. We expect that participants in competitions will be required to antigen test, which provides results within 15-20 minutes. But we await official guidance on exactly what procedures will be required.

    Q: If students take a school trip off school campus to an indoors location, do vaccinated students need to wear a mask indoors if the location they are visiting does not require vaccinated people to wear masks?|
    A: If students are participating in a school event or being supervised by school staff, face mask guidance for K-12 settings must be followed regardless of location.

    Q: Do fully vaccinated teachers and staff need to wear masks in school buildings if school is out for the summer and students are not in the building?
    A: For district staff in administrative buildings or for teachers on campus when student programs are not in session and students are not in the building, masking guidance is governed by current Cal/OSHA requirements. A district may use any of the options for masking that are provided to businesses to guide masking policies for anyone from the general public who may be entering the District Offices or coming on-campus when student programs are not in session.

    Q: Is the State's requirement and Riverside County's requirement the same?
    A: Yes. Riverside public health officials confirmed that children and staff do not need to wear a mask outside because we are not an area of high transmission, but must follow all State guidelines indoors.

    Q: What is the home-based option for families choose who are unable to attend school in-person?
    A: Yes. Principals surveyed their families during the week of July 12. a home-based learning model. If you are new to our district this week, missed the survey deadline, or have had a change of heart or a change in your living conditions and want to reconsider, please contact your principal immediately.

    Q: What will the home-based learning option be in 2021-22?
    A: Unlike last year, when thousands of students learned from home, the home-based option in 2021-22 will rely primarily on an independent study model, utilizing Edgenuity™ for 6-12 students and Accelerate™ for K-5 students.

    Q: What is Edgenuity™ and Accelerate™?
    A: Both are computer-based, user-friendly learning management systems that structure and monitor learning. Students are assigned to an Alvord Unified School District teacher who monitors attendance and progress, but does not directly teach on a daily basis.

    Q: Regarding home-based learning, what if my child has an IEP or is an English language learner?
    A: Learning from home is not ideal for many students. Principals, counselors, and IEP teams will discuss each case on an individual basis to determine the best course of action for any family requesting the home-based learning model.

    Q: What if I plan for my child to attend in-person but change my mind if face covering restrictions, or other requirements that I disagree with, are mandated when school starts?
    A: The option of a virtual program will always be available. After all, conditions and circumstances for families change. But for staffing and learning continuity purposes, we will ask families to make a commitment of no less than a semester in the virtual program, although special circumstances will be addressed on a case-by-case basis.

    Attending to the physically and emotionally safe return of all students to classrooms is our priority. We are designing for that safe return by bolstering support services and strictly adhering to safety guidelines to ensure that our students have a sense of belonging and feel safe. Given the mental health and trauma that many students, families, and educators have faced these past 15 months, we believe in-person school provides us with the best opportunity to provide the guidance, support, and resources necessary to accelerate learning, recover learning loss, provide social and emotional support, and intervene when students are struggling academically or emotionally.

    With that being said, we also have prioritized choice by providing alternatives to in-person instruction in the event conditions change related to COVID or related to family circumstances. We are confident that regardless of the model chosen, we will be prepared to meet the needs of each and every student. As of July 30, 2021, 275 students have chosen to not attend school in-person in 2021-22, opting for on-line learning.

    Have a question that does not appear here? Submit a question to the Superintendent here and use the subject FAQ.

Reopening Schools FAQ